JJ Food Service Reviews

their customer service is worst i have seen.. simply hang up the phone. once they hear me and said hold on, then hang up

Usual great service from JJ Foods,
on time, order complete no problems at all

Not sure I'll be shopping here again anytime soon.

- 1kg x 4 chicken breasts were great.
- BUR077 94% beef burgers were full of gristle.
- Lamb ribs were full of fat.

Definitely wasn't worth £88.

As a first time private customer user I found JJ Foodsevice amazing. First of all I cocked-up the online order placement organising delivery for a day that we would be out. In no time the Customer Service people were on the phone to me and sorted it all out for an appropriate date. Then the delivery could not have been more ‘textbook’. A reminder two days before the delivery date, then another narrowing the window to four hours and then one pinpointing almost the precise minute to expect the Truck’s arrival ! Fish and seafood precisely as ordered and expected. We’ll done.

Maria (warehouse) was very helpful and accommodating and collected my order before collection time. Excellent.

My first ordered delivered on time and I dropped them in my garage. After a while I checked the order and realised that 4 kg of walnut baklavas are missing. I called the driver and he told me that he delivered everything that he has. If there is missing item he suggested me to request refund which I did it and my refund was processed instantly.
Later my wife found 4 kg baklavas in our oversized garage. I reported the new development to JJ and ask them either cancel refund process or let me know how to pay. They thanked me because of my honesty and told me that no need to pay. I insisted but they asked me to access them as gift.
It was weird but wonderful experience for me. Highly recommended.
By the way bakalavas 10 out of 10??

Great service and offers

From logging in to ordering and collecting the products is very simple and straightforward. Highly recommended. Thanks

I made an order at JJs for a small barbecue (20 people) and this is just the perfect place to go. I ordered the Signature halal beef burger and the Brook house halal beef sausages - they were absolutely delicious! All of my guests were full of compliments at how delicious the food was. There’s no minimum order which is perfect and the collection was a doddle. Simply select your chosen slot, wait in the car with your order number and your order is brought out to you! I will defo be back

This is completely based on my current experience. I ordered 3 items and paid. The payment has gone through and got the order placement number for collection. When I went for collection out of 3, 1 out of stock. No notification for the out-of-stock item until I received the invoice from the counter staff. Took 4 days for a refund. I tried again to order online, added the item in the basket, and double-check with the customer service team to make sure it is available. They replied it will only let you if the stock is available. But, again got my collection number, and when I went for collection the same out-of-stock message from the counter staff. Last Wednesday I ordered my 2nd attempt and still no refund on my 2nd order. This is completely misleading the customer. Even though getting a good offer from JJ we are losing money on transport. Plan not to order online and directly visit the store for future shopping. :(

1st time visit to JJ Foodservice - was provided support by Dee on best way to order & collect. collected item at allocated date and time, we had a missing item from the warehouse - contacted customer service this morning (Dee) who explained the refund process.
Thank you Dee you were very helpful

Superb and very good service
Excellent quality food

As this was my first trip I was a little unsure how the whole collection service was. But the receptionist was extremely helpful and poilite. Great service will definitely be using again.

For a big a corporate company to help the small business with certain request and to fulfill them is a big ask but JJ get it done! Was looking to add a line of new sauces to our business which we couldn't find anywhere else so we asked JJ and they got it for us! Amazing work and fast replies! Really appreciate it. Thank you JJ!

We ordered big k charcoal and Diet Coke after registering with JJ foods on line.
Registration was simple ordering was straight forward,
Order was ready to be collected as promised prices are
Good service great.

Rob & Sue